Privacy Policy

This Privacy Policy describes how HeySupport.io (“HeySupport,” “we”, “our” or “us”) collect, use, and share information in connection with your use of our services, and applications (collectively, the “Services”).

This Privacy Policy (the “Privacy Policy”) does not apply to information our customers may process when using our Services. We may collect and receive information about users of our Services (“users”, “you” or “your”) from various sources, including: (i) information you provide through your user account on the Services (your “Account”) if you register for our Services; (ii) your use of the Services; and (iii) from third-party websites, services, and partners. We recommend that you read this Privacy Policy in full to ensure you are fully informed.

Use of Personal Information

  • Contact Information such as name, email address, mailing address, phone number
  • Billing Information such as credit card number, and billing address
  • Financial Information such as bank or brokerage account numbers, types of investments
  • Unique Identifiers such as user name, account number, password
  • Preferences Information such as product wish lists, order history, marketing preferences
  • Other Information We Collect When You Use Our Services
  • Your Server logins
  • Your Knowledge Base details
  • End-Client Policy details
  • Ticketing Systems logins

We use above information to:

  • Fulfill your order
  • Send you an order confirmation
  • Send you requested product or service information
  • Send product updates or warranty information
  • Respond to customer service requests
  • Administer your account
  • Administer your servers
  • Administer your helpdesk
  • Administer your clients
  • Send you marketing communications
  • Respond to your questions and concerns
  • Improve our Web site and marketing efforts
  • Conduct research and analysis

Information Obtained from Third Parties

We obtain address information about you from third party sources to verify your address so we can properly ship your order to you and to prevent fraud.

We purchase marketing data about our customers from third parties and combine it with information we already have about you, to create more tailored advertising and products.

If you provide us personal information about others, or if others give us your information, we will only use that information for the specific reason for which it was provided to us.

Content placed in our website portals

We provide some form of public interaction in our website through KBs, Forums, message boards, chat rooms and news groups. Please note that information disclosed here are accessible to other members and it will be treated as public information. We don’t have any control or authority over usage of such details and there is possibilities for collection and usage of such data by third parties. Hence you are advised to exercise maximum caution and vigilance while disclosing personal information in such public areas.

We may also disclose your personal information

As required by law such as to comply with a subpoena, or similar legal process, when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request, if HeySupport is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information, to any other third party with your prior consent to do so.

Stripe

If you choose to use Stripe to finalize and pay for your order, you will provide your credit card number directly to Stripe. Stripe’s privacy policy will apply to the information you provide on the Stripe widget.

PayPal

If you choose to use PayPal to finalize and pay for your order, you will provide your credit card number, directly to PayPal. PayPal’s privacy policy will apply to the information you provide on the PayPal web site.

Security

The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security.

If you have any questions about security on our Web site, you can contact us at support@heysupport.io.

Children’s Privacy

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected off line.

Use Of Cookies In Our Website

We may use session cookies to make it easier for you to navigate our site. The cookie itself does not contain Personal Information although it will enable us to relate your use of this site to information that you have specifically and knowingly provided. You can refuse cookies by turning them off in your browser. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following the instructions provided in your internet browser

Changes To This Privacy Policy

This privacy policy is subject to changes from time to time. We make our best efforts to update you about such a change through various communication channels such as email, news letters etc. before the effective changes. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us.